Practice Information Page

This page outlines important information about my accountability to you as a client. It is designed to ensure my high standards are maintained.

Consultation Location and Times

All one-to-one consultations are currently held either at Positive Help Therapy, Cumbalum – Ballina Heights, NSW, 2478 or Online via Skype or Zoom.

Susan’s hours

  • Mondays 9.30-4.00pm
  • Tuesdays 9.30-4.00pm
  • Wednesdays 9.30-4.00pm
  • Thursdays 9.30-4.00pm
  • Fridays & after hours may be arranged by agreement

Consultation Length and Frequency

My Consultations are offered generously at between 1.5 and 2.5 hours – contrasting with most other therapists whose sessions are normally under one hour. Consultations are usually held once a week/fortnight but the frequency of sessions will be discussed at our first appointment.

Fee Schedule – Your Investment in Yourself

The recommended fee by the Australian Psychological Society (APS) is currently $235.00 per 50 minute session.

My fees are currently set at $220 per consultation. Remember, the usual length of my consultations is 1.5 to 2.5 hours, two to three times longer than that of most other therapists. This is excellent value for the services I provide my clients.

Also, your session fee extends well beyond the consultation time. Good therapists spend time preparing for sessions and thinking about your issues even when you are not there. I may read books and do research about topics raised in our sessions, or may get insight into your situation while I’m out on my morning walk. This level of attentiveness makes the difference between really good therapy and your run-of-the-mill treatments. So why not choose a therapist who takes time to think about your issues? It will be worth it in the long-run…

For clients on a low income, a small reduction in fees may be negotiable. A limited number of clients on concessionary fees can be held at any one time.

  • *Please note there is a $5.00 surcharge for all card payments. However, you are most welcome to pay cash on the day or via bank transfer prior to your session, which will not incur this surcharge.

Cancellation Policy

If you need to cancel an appointment, there will be no charge if at least 24 hours notice is given; except for Monday appointments when cancellations must be received before 1pm on the preceding Saturday. However the full session fee will be payable if the cancellation is within 24 hours of the allocated time (or after 1pm on Saturday for following Monday appointments). In the event of non-attendance, if you do not make contact within 48 hours to rearrange, regrettably your treatment space may have to be re-allocated to someone else.

Late Policy

If less than 15 minutes late, the remainder of the session will be able to proceed. However if more than 15 minutes late the session may have to be rearranged with a cancellation fee payable.

Client Co-operation

Your commitment to participate fully in the process throughout the course of treatment is fundamental for reaching a positive outcome. It is essential therefore that you discuss any doubts you may have about the therapeutic process at any time. Although, as the therapist, I am there to facilitate the process of change, it is your effort that causes actual change. On occasion you may be given short written or mental tasks to perform. These are designed to be an integral part of your treatment, so your participation is essential.

Confidentiality Policy

I am legally required to comply with the Data Protection Act which sets out how confidential information must be handled. All information received regarding clients will be treated in the strictest confidence. This includes information gained directly from you in sessions, or from any third party and referral reports. I do make brief notes about our sessions which are securely locked away. You, as my client, can request to see these at any time.

Please note: The exceptions to exclusive confidentiality are:

  1. Where a criminal offence may have been or may about to be committed or is the subject of an ongoing police investigation. In this case, I have a legal duty to disclose such information.
  2. Where there is significant risk to self or others.

Consent to Information Sharing

During the course of your treatment, it may be helpful to gain additional information from other professionals involved in your care. This will only be sought following a full explanation of the reasons and after gaining your written consent. Legally, I can only give or receive information if I have this proof of consent. If, for whatever reason, you do not give consent, we will need to discuss the continuation of your treatment. Please Note: Merely having your GP details does not give me permission to contact them.

Treatment and Service Reviews

In order to continue providing you with the most effective form of treatment, at an appropriate point I may ask you to complete a short written review to assess progress as part of our sessions. 3-4 weeks after the completion of treatment, I may send a short questionnaire for you to comment on the service you received. I would be grateful if you complete this and return it to me in the SAE provided. I may also ask for your agreement to contact you by telephone in 3 months time to assess your progress and to offer any further assistance if needed. Feedback from clients ensures continual improvement of the quality of the service and treatment offered.


I undertake regular individual supervision. My supervisor is another qualified and experienced Psychotherapist/Hypnotherapist. Due to the nature of my work, this is essential. Any information regarding clients will be anonymous.

Ongoing Professional Development

I am committed to ongoing development of my skills and training. This takes the form of ‘Continued Professional Development’ in workshops, training courses and lectures. This assists me in keeping up-to-date with research and new developments in the field of Psychotherapy and Hypnotherapy.


Where are my Testimonials?

empty stairwell


I am grateful and humbled knowing that a large percentage of my new clients are referred by existing or former clients.  

So, you may be wondering why I don’t publish any testimonials?

This is because:

  • They are considered unethical by many therapy related bodies.

  • They can be fabricated.

  • The Advertising Standards Authority requires any testimonials to be verifiable and that would conflict with the confidentiality agreement I offer all my clients.

Change is Possible ~ Therapy Really Works


Man on couch with therapist

Working with me will enable you to find meaning and richness in your life, in spite of the current barriers to your happiness.

Susan Mundy, Therapist

© Positive Help | Susan Mundy | 2017